Got questions? We’ve got answers! Check out our FAQ section to find solutions to common queries about our products, ordering process, and more.
Answer: Baati.co is an online store specializing in artisanal candles and unique home decor items. We offer a handcrafted collection of scented candles, all made with care and attention to detail.
Answer: Yes, our candles are both vegan and organic. We use pure soy and fully refined paraffin wax in our candle production, ensuring a sustainable and eco-friendly choice.
Answer: Our candles are crafted by skilled village artisans in Berkhedi Khurd, a charming village on the outskirts of Bhopal, Madhya Pradesh, India.
Answer: Absolutely! We offer customization options for select candle products. Feel free to reach out to us for more information on personalized candles.
Answer: Our candles typically burn for 12-15 hours, providing you with extended hours of soothing fragrance and ambient lighting.
Answer: Shipping costs and delivery times may vary based on your location and the items in your order. Please refer to our Shipping and Delivery policy for detailed information.
Answer: Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status and location of your package.
Answer: Our Return Policy outlines the process for returns and exchanges. If you’re not completely satisfied with your purchase, please review this policy for more information.
Answer: Yes, we do offer wholesale and bulk ordering options. Please contact us for inquiries and to discuss your specific needs.
Answer: You can reach our friendly customer support team via email at contact@baati.co or call us on +91 9893288928. We’re here to help with any questions or concerns you may have.