Refund Policy

At Baati.co, we want to ensure your complete satisfaction with your purchase. If you are not entirely happy with your order, we offer a straightforward Refund Policy to make the return process as smooth as possible.

  1. Eligibility for Refund

We accept refund requests for the following situations:

  • Damaged or Defective Items: If your order arrives damaged or contains a manufacturing defect, please contact us within [number of days] days of receiving the product. We will work with you to arrange a return or replacement.
  • Incorrect Items: If you receive an incorrect item in your order, please notify us within [number of days] days of receipt, and we will send you the correct product or issue a refund.

  1. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team at contact@baati.co with your order number, a description of the issue, and any relevant photographs of the item(s) in question.
  • Our customer support team will review your request and provide you with instructions on how to return the item(s) if necessary.
  • When returning the item(s), please ensure they are in their original condition and packaging

  1. Refund Options

  • Depending on the circumstances, we offer the following refund options:
  • Full Refund: If the item is damaged, defective, or incorrect, you may be eligible for a full refund, including the original shipping cost.
  • Partial Refund: In some cases, we may issue a partial refund if the item can be salvaged or repaired.

  1. Refund Processing

Refunds will be processed within [number of days] days of receiving the returned item(s). Please note that it may take additional time for your bank or payment provider to process the refund.

  1. Non-Refundable Items

The following items are non-refundable:

  • Customized or personalized products, as these are made to order based on your specifications.
  • Items returned without prior authorization from our customer support team.

  1. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team at contact@baati.co. We are here to assist you and ensure your satisfaction with our products.

By making a purchase on Baati.co, you acknowledge and agree to the terms of this Refund Policy. We encourage you to review this policy before placing an order.